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About Us
This website is owned and operated by Saracen Distribution Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the details below.

Our Contact Details:
Saracen Distribution Ltd
Unit 9, Grandstand Business Centre
Faraday Road
Hereford
Herefordshire
HR4 9NS
United Kingdom

Phone: 01432 344 133
Fax: 01432 344 121
Email: sales [at] saracendistribution [dot] co [dot] uk

Registered in England and Wales. Reg No: 7374019.
Registered Office: Unit 9, Grandstand Business Centre, Faraday Road, Hereford, Herefordshire, HR4 9NS.
VAT Reg No: 549 4386 04
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We use PayPal.
1.Your sensitive financial information is securely stored on PayPal servers.
2.When you use PayPal to pay online, you provide only your PayPal email address.
3.The merchants/retailers receive payment from PayPal without ever seeing your financial information.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
At Saracen Distribution Ltd we only use established, specialist couriers to ensure that your goods reach you in perfect condition.

1. Delivery Times
Standard Delivery - we only offer this service which takes approximately 1 to 5 working days* for the majority of the country, this time may vary for some restricted post codes. Delivery within this time scale is subject to stock availability.

2. Delivery Charges
Standard Delivery - Free delivery to UK mainland.

Please note: Online ordering is only available for mainland UK destinations. Customers requiring delivery to remote or non-mainland areas should note that delivery may incur additional charges.

For non-mainland or export deliveries please contact our sales department on +44 (0) 1432 344133

4. Returns
In the unlikely event that your goods are damaged in transit, please call +44 (0) 1432 344133.

Please Note: You must report faulty or damaged goods within 7 working days* of delivery. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

* Working Days are classed as Monday to Friday 8.30-5.30pm excluding weekends and bank holidays.
Tax Charges
For orders made from the UK or the European Union, VAT is added at the current rate. All other orders are VAT free.
Credit Card Security
We use PayPal.
1.Your sensitive financial information is securely stored on PayPal servers.
2.When you use PayPal to pay online, you provide only your PayPal email address.
3.The merchants/retailers receive payment from PayPal without ever seeing your financial information.
Privacy Policy
Saracen Distribution Ltd, the owner of this website, has created this privacy statement in order to demonstrate our deep commitment to the privacy of our site, visitors and customers. As a company, we strictly adhere to all industry guidelines and we continually review our policy and procedures to ensure the safety and protection of our visitor and customer information.

Information Collection and Use
Saracen Distribution Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from those which are disclosed in this statement. Saracen Distribution Ltd collects information from our users at several different points on our website.

Forms
We request information from the user on our contact form. Here a user must provide contact information (like name and address). This information is used to contact the customer who has requested us to do so.

What are Cookies?
A "cookie" is a text file containing small amounts of information which is stored on your computer, tablet or mobile phone (device) when you visit a website.

There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given a website, and improving your overall experience. Others are used to measure the number of site visits and the most popular pages users visit, and may be used to provide you with advertising which is more tailored to your interests.

Some cookies are allocated to your computer only for the duration of your visit to a website, and these are called "session" cookies. These automatically expire when you close down your browser. There is another type of cookie known as "persistent". These cookies remain on your device for a period of time.

Please note that cookies can't harm your computer. We don't store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.
We're giving you this information as part of our initiative to comply with recent legislation, and so that you can manage cookies as required.

Cookies Used
We use cookies for the following purposes:
- to ensure the website works correctly,
- to remember any preferences you may have given the website
- to collect anonymous data which allows us to see how people arrive at our website, and which content is viewed.

Third Party Cookies
When you are using this site you may notice that there is content from other websites, such as Google maps or YouTube videos. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to give a better user experience. As a result, you may be sent cookies from these other websites.

We do not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.

How To Manage Cookies
Our cookies don't store personal information such as names and addresses, they simply enable our website to work properly and allow us to collect anonymous data about how our website is used so we can use it for continuous improvement.

However, if you would prefer to restrict, block or delete cookies from this website, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Please bear in mind that if you do this, some features of this website may not function correctly or may not be provided to you.

Links
This website may contain links to other sites. Please be aware that we Saracen Distribution Ltd are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. You may not create a link to this website from another website or document without Saracen Distribution Ltd prior written consent.

Security
This website takes every precaution to protect our user's information. When users submit sensitive information via the website, the information is protected both online and off-line.