| About Us This website is owned and operated by Saracen Distribution Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the links on our website or use the details below. Our contact details: Saracen Distribution Ltd Unit 9, Grandstand Business Centre Faraday Road Hereford Herefordshire HR4 9NS United Kingdom Phone: +44 (0) 1432 344133 Fax: +44 (0) 1432 344121 Email: sales [at] saracendistribution [dot] co [dot] uk VAT Number: 549 4386 04 Company Registered Number: 7374019 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We use PayPal. 1.Your sensitive financial information is securely stored on PayPal servers. 2.When you use PayPal to pay online, you provide only your PayPal email address. 3.The merchants/retailers receive payment from PayPal without ever seeing your financial information. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule At Saracen Distribution Ltd we only use established, specialist couriers to ensure that your goods reach you in perfect condition. 1. Delivery Times Standard Delivery - we only offer this service which takes approximately 1 to 5 working days* for the majority of the country, this time may vary for some restricted post codes. Delivery within this time scale is subject to stock availability. 2. Delivery Charges Standard Delivery - Free delivery to UK mainland. Please note: Online ordering is only available for mainland UK destinations. Customers requiring delivery to remote or non-mainland areas should note that delivery may incur additional charges. For non-mainland or export deliveries please contact our Telesales department on +44 (0) 1432 344133 4. Returns In the unlikely event that your goods are damaged in transit, please call +44 (0) 1432 344133. Please Note: You must report faulty or damaged goods within 7 working days* of delivery. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. * Working Days are classed as Monday to Friday 8.30-6.00pm excluding weekends and bank holidays. |
| Tax Charges For orders made from the UK or the European Union, VAT is added at the current rate. All other orders are VAT free. |
| Credit Card Security We use PayPal. 1.Your sensitive financial information is securely stored on PayPal servers. 2.When you use PayPal to pay online, you provide only your PayPal email address. 3.The merchants/retailers receive payment from PayPal without ever seeing your financial information. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the website, alternatively, you can call on +44 (0) 1432 344133 (International +44 +44 (0) 1432 344133 ) or fax us on +44 (0) 1432 344121 or write to us at Unit 9, Grandstand Business Centre Faraday Road Hereford Herefordshire HR4 9NS United Kingdom |
| Privacy Policy Saracen Distribution Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
